Privacy Policy

This Privacy & Cookies Policy governs the use by Grafton Street and Crown Alley of the personal data we collect from you during your use of the website located (the “Site”) or we otherwise obtain about you (“Personal Information”).

In this Policy, Grafton Street and Crown Lake Mary, “we”, “us” and “our”, refer to. .

We are committed to protecting the security and privacy of third parties (including its customers and all visitors to the Site. We will comply with the requirements of Personal Information and/or privacy applicable in any jurisdiction and will take reasonable steps to ensure that your Personal Information is secure, and monitored with regard to access, both internally and externally.

We will only collect your Personal Information:

1- when you give feedback to this site;

2- when you purchase products from the site;

3- when you join, sign up or subscribe to any of our clubs, panels, forums or other facilities which we run on or from the Site from time to time;

4- through cookies; and

5- through data aggregation.


This Privacy and Cookie Policy covers:

1- Personal Information that we collect

2- Personal Information that we receive from other sources

3- What we do with your Personal Information

4- How we share your Personal Information

5- Our security measures and information about when we delete data

6- How you can access and update your Personal Information

7- Complaints

8- Our use of cookies

9- Changes to this Policy

10- Our contact information and opting out


When you engage with us (e.g. sending us emails, contacting us via telephone or visiting or making an enquiry through the Website), you may provide Personal Information about yourself including your name and contact details (e.g. your address, email address and telephone number) and your job title and CV where you apply for a role with us. If you consider purchasing from us, you may also provide us with various other necessary Personal Information (e.g. your bank details). Where you make use of our Site we may also collect information about your use of the Site (e.g. your IP address and choice of web browser). Some of this Personal Information is collected and processed so we can perform a contract with you, some for the purpose of legal compliance and some for the purposes of our legitimate business interests (namely to carry out and improve our business, analyze the use of our Site and services and support our staff and customers).

  • Feedback
    Where you give feedback to or contact us we will only ever use your Personal Information to respond directly to you in relation to your feedback and/or comment.
  • Purchases
    We will use your Personal Information to provide you with the products you order from us.
  • Gift cards and Surveys
    If you create an account or register a gift card, we will collect data on your username, password, phone number, date of birth, name and address. If you buy goods at our stores using a Gift Card, we will collect data on where you buy, how frequently you buy.

If you take a survey or interact with us in various other ways – name, address, phone number, date of birth and demographics information. We also ask customers if they would like to provide us with their Post Code and Telephone Number.

  • User Sign-up
    If you choose the opt in and sign up to our communications and/or marketing materials, we may collect data on your username, password, contact e-mail address, mailing address, phone number, date of birth, demographics information, and personal interests. Unless you choose to opt out, or communicate the decision to discontinue by contacting us as described below, we will use your Personal Information to send you information which we think may interest you and keep you up to date as to developments relating to the facility operated by us which you have joined, signed-up to or subscribed to.


We may receive information from third parties who collect Personal Information from you and pass it on to us, for example, for fraud prevention. Our staff may also give us emergency contact information as part of our emergency scenario planning and may give us details of their dependents and of other people in relation to their employee benefits arrangements. Where this is the case the third party is responsible for obtaining the relevant consents from you to ensure you are happy with the ways in which your Personal Information will be used.


We will only use your Personal Information in order to:

(a) supply the services you have requested and correspond with you,

(b) provide support to you in respect of these services,

(c) improve our Site and services

(d) for our internal business processes, including providing support to our staff,

(e) where relevant, process your application for employment.

(f) where you have explicitly consented at the time we collected your Personal Information or where we otherwise have a right to do so, we may also use your Personal Information to let you know about our services, and job openings that may be of interest to you and/or inform you about important changes or developments to our services, by post, telephone and e-mail.

(g) from time to time, we may also use your Personal Information to contact you for market research purposes. We may contact you by email, phone or mail. This will only happen where you have opted-in to receive such communications.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our Site.

You may also opt out of receiving marketing emails from us by following the instructions outlined in any marketing email you receive from us.


In certain circumstances we may pass your Personal Information to carefully selected third parties. We will never pass your Personal Information for such purposes unless you have allowed us to do so or we have a lawful right to do so.

If after having given us permission to pass your Personal Information to third parties you change your mind you can opt out by contacting us as described below.

By submitting your Personal Information to us, you acknowledge that such third parties may receive and process your Personal Information. We ask all third parties to treat your Personal Information securely and in accordance with this Privacy Policy, and we will take reasonable steps to enforce this. We will never sell your Personal Information.


We take steps to protect your Personal Information from unauthorized access and against unlawful processing, accidental loss, destruction and damage.

We will only keep your Personal Information for as long as we reasonably require and, in any event, only for as long as the Data Protection Legislation allows.

Where you have chosen a password which allows you to access certain parts of the Site, you are responsible for keeping this password confidential. We advise you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure and, although we will take steps to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted via the Website; any transmission is therefore at your own risk.


You have the right to ask us not to process your Personal Information for marketing or research purposes. We will usually inform you (before collecting your Personal Information) if we intend to use your Personal Information for such purposes or if we intend to disclose your Personal Information to any third party for such purposes.

You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your Personal Information. If you wish to see your data, you may also complete a form to make the request. Your request will be processed within 30 calendar days upon receipt of a fully completed form and proof of identity may be required. You can also exercise the right at any time by contacting us at the details set out as below.

You have the right to see the Personal Information we hold about you and to ask us to:

(a) make any changes to ensure that any Personal Information we hold about you is accurate and up to date;

(b) erase or stop processing any Personal Information we hold about you where there is no longer a legal ground for us to hold it; or

(c) in some cases, transfer any information we hold about you to a specified third party.

(d) we will, within the legally required timeframe, provide you with a complete list of all the personal data held on you upon request.

If you wish to exercise any of these rights, please contact us at Caffè Nero /using the contact details as described below.


We may amend this Policy at any time without notice. By continuing to use the Website and making use of our services you agree to the updated Policy. If you do not agree to any changes that we make, you should not use or access (or continue to use or access) the Site and/or our services. Any changes to this Policy will be posted on the Site.


You can opt out of receiving various communications from us by contacting us.